Publications
A Lesson in Customer Obsession: Airbnb and the ...
One of my fondest memories from that visit came in the form of a small corner space across from a large area filled with Millennials hard at work. The space...
A Lesson in Customer Obsession: Airbnb and the ...
One of my fondest memories from that visit came in the form of a small corner space across from a large area filled with Millennials hard at work. The space...
Management vs. Leadership
Discover the critical balance between management and leadership in our blog post, "You Had One Job…Oh Wait, Actually…You Had TWO." Explore how skillful management drives productivity and efficient operations while...
Management vs. Leadership
Discover the critical balance between management and leadership in our blog post, "You Had One Job…Oh Wait, Actually…You Had TWO." Explore how skillful management drives productivity and efficient operations while...
Try Trust This Week
Trust! It's the #1 requested topic for the classes and webinars I teach. It's easy to lose and difficult to reclaim. Some offer it freely; others require you to earn...
Try Trust This Week
Trust! It's the #1 requested topic for the classes and webinars I teach. It's easy to lose and difficult to reclaim. Some offer it freely; others require you to earn...
Courage
Courage: Let this be a year for courage. Let this be the year you take big swings and stop splashing in a puddle of your own making. Let this be...
Courage
Courage: Let this be a year for courage. Let this be the year you take big swings and stop splashing in a puddle of your own making. Let this be...
Earn Respect, Manage Negative Comments
“Thanks”: We might say it quickly…more out of habit than with meaning. We might forget to say it and need to be reminded (like by our parents when we were...
Earn Respect, Manage Negative Comments
“Thanks”: We might say it quickly…more out of habit than with meaning. We might forget to say it and need to be reminded (like by our parents when we were...
The 2nd Starting Line
Your name and bib number are called over the loud speaker … ”Kimberly” not Norma was the announcer’s choice. Wise choice, Sir. Dr. Leslie gave me a big squeeze and...
The 2nd Starting Line
Your name and bib number are called over the loud speaker … ”Kimberly” not Norma was the announcer’s choice. Wise choice, Sir. Dr. Leslie gave me a big squeeze and...